HIGH PERFORMANCE BUSINESS SKILLS FOR PHARMA SUPPORT STAFF, ADMINISTRATORS, PAs and SECRETARIES

One day course

Key Objectives:

Understanding the changing business environment of the pharmaceutical Industry

• Enhancing your credibility with your managers and colleagues
• Communicating with confidence and clarity
• Working more effectively to support the project team
• Effective problem solving and managing in a highly pressurised environment

PROGRAMME

The changing business environment of the Pharmaceutical Industry

• Business Jargon explained used in the pharma industry
• Understand the challenges you face in your role and how to meet them

Enhancing your credibility with your managers and colleagues
-     Projecting yourself to make the right impact

• Structuring and delivering effective and informative presentations /communications (an opportunity to learn how to prepare for, and for some participants, to actually give a short presentation)

Communicating with confidence and clarity

• Understanding how miscommunication can lead to problems
• Best practice for communicating using e-mail, and video-conferencing and teleconferencing
• An insight into cross-cultural communication - the importance of adapting your style when dealing with different countries

Working more effectively to support the project team

• Understanding what motivates your managers and colleagues
• Organising effective project meetings
• Understand your manager’s key goals so as to be able to plan more effectively and provide even better support to your manager(s)
• Planning your time effectively

Effective Problem Solving and managing in a highly pressurised environment
-    Understand the causes of problems and learn how to make effective decisions even when  under pressure

• Creating options and using criteria for decision making

Identifying your Skills, Qualities, Values & Goals
- Produce your own unique ‘life grid’ which will help fulfil your potential to achieve both your work and life plans
- planning your individual action steps to continue your development