EFFICIENCY SKILLS FOR PHARMACEUTICAL SUPPORT STAFF
 

One day course

For Support Staff, Administrators, PA’s working in or with the Pharma Industries

Key Objectives:

• The Industry Today and the Changing Role of Support Staff
• Developing an even more Efficient approach to your work Communicating even more Dffectively to enhance you Professional Image
• Becoming an even more Effective Member of the Team and using project management tools
• Optimising Efficiency and Time Management

Multi-tasking and Managing Managers in the Pharmaceutical Industry Today

• How the pharmaceutical industry is changing and the impact this is having on the role of support staff and administrators for multi-tasking and managing managers

• How to manage multiple projects and priorities in the pharma industry
• Analysing multi-tasking situations and identifying solutions
• How to set a deadline – the key to effective project management
• How to organise your activities by importance and urgency

• Developing a plan to maximise your efficiency at work – key planning techniques to help you plan your work – work breakdown structure, organisational breakdown structure, developing a schedule, identifying critical tasks, thinking through risks and identifying future problem areas
• Developing effective planning to reducing the time it takes you to complete your tasks – being creative and thinking out of the box to re-engineer your task activities

• How to identify time wasters in your working day
• Maximising prime time and diagnosing your energy cycle
• How taking breaks can actually save you time
• How to organise your physical work area for improved efficiency
• Time saving tips for dealing with correspondence including e-mails, telephone calls, meetings and visitors
• The 10 “Golden Rules” of time management including streamlining correspondence by applying the “handle-it-once” rule

Working with Managers who are out of the office and also Multiple Managers

• Building a successful working relationship with your manager or multiple managers
• Communication is the key – establishing channels when managers are out of the office
• Establishing clear channels of communication among multiple managers so they are aware of the demands on your time – setting up a communication plan for all your projects
• Achieving your personal objectives and helping your manager achieve his/hers

Turning Stress into Positive Energy

• Managing the pressures of working in the Pharmaceutical industry effectively
• How to recognise the most common causes of work-related stress and job burnout and how to handle them
• Maintaining good emotional control in stressful situations using visualisation techniques
• Strategies for avoiding work frustration and work exhaustion
• How to turn high work pressure into positive energy